Snoozle — Privacy Policy

Last updated: October 15, 2026

Solid Grove Pte. Ltd. (“Snoozle,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights. It covers our website and onboarding quiz, checkout, and mobile application (the “Services”). By using the Services, you acknowledge this Policy and agree to our Terms of Service. Questions? Email us at hello.snoozle@solidgrove.ai.

1. Information We Collect

Information you provide

• Quiz and onboarding info: Answers you give in our website quiz and in the app (such as your baby’s age, your biggest sleep challenges, naps, and goals), used to personalize your plan.
• Account data: Email address and sign-in credentials (we sign you in with a one-time code sent to your email), including Apple sign-in if offered.
• Baby profile: Your baby’s first name or nickname and date of birth or age band. You enter this about your child to personalize predictions and the schedule.
• Sleep logs: The naps and night sleep you record in the app (start/end times, notes).
• Communications: Support emails, feedback, and survey responses.

Payment and access information

We receive purchase email, transaction identifiers, plan, amount, currency, billing and renewal dates, and payment status from our checkout and payment provider. The payment provider collects full card details through its own secure forms; Snoozle never stores your full card details. We link your website purchase to your app access using the email you used at checkout.

Information collected automatically

IP address, device type, operating system, app version, timestamps, feature usage, session identifiers, referral/campaign information, and push-notification tokens.

About your child’s information

Snoozle is used by parents and caregivers, not by children. The limited baby information you provide (name or nickname, date of birth or age, and the sleep you log) is personal data about your child that you choose to share so we can personalize guidance for you. We use it only to operate the Services for you and do not use it for advertising.

2. How We Use Your Information

• Create and manage your account and connect your website purchase to app access
• Build and personalize your sleep predictions and schedule
• Send reminders you have opted into
• Provide customer support
• Process subscriptions and payments
• Analyze and improve the Services
• Ensure security and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

We share personal data only when necessary:

• Infrastructure providers: Hosting, analytics, email delivery, and database services.
• Payment provider: To handle subscription billing on the web. We never store your full card details ourselves.
• Professional advisors: Legal, tax, and compliance guidance.
• Law enforcement: When required by law or court order.
• With your consent: For any purpose you explicitly authorize.

We never sell your personal data for advertising purposes.

4. Data Retention

We retain data only as long as necessary:

• Account and baby-profile data is deleted within 90 days after account closure.
• Financial records are kept for 5 years for tax compliance.
• Anonymized or aggregated data may be stored indefinitely.

5. Data Security

• All data is encrypted in transit and at rest.
• Access to production systems requires multi-factor authentication.
• Infrastructure runs on established cloud providers.
• No system is 100% secure. Use the Services at your own risk and keep your email account secure.

6. Your Rights

• Access: Request a copy of your personal data.
• Correction: Fix inaccurate or incomplete information.
• Deletion: Permanently erase your account and data (also available in the app under Delete Account).
• Opt-out: Unsubscribe from marketing emails at any time.

Submit requests to hello.snoozle@solidgrove.ai.

7. Cookies and Similar Technologies

On our website we use cookies and similar technologies to keep you signed in, remember your quiz progress, measure usage, and connect a visit or purchase to your app access. You can block cookies in your browser settings, and control tracking permissions in your device settings, though some features may not work properly.

8. Children’s Privacy

The Services are intended for parents and caregivers aged 18 and over, not for children. Children do not create accounts or use Snoozle directly. We do not knowingly collect data from a child as a user of the Services. The baby information described in Section 1 is provided by you, the parent or caregiver, for your own use of the Services. If you believe a minor has used the Services directly or provided us data, contact us and we will delete it promptly.

9. International Users

Snoozle is operated by Solid Grove Pte. Ltd., based in Singapore. Your data may be transferred to and processed in Singapore and other countries where our service providers operate, which may have different data-protection laws than your country.

10. Changes to This Policy

We may update this Policy from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

Solid Grove Pte. Ltd.
68 Circular Road #02-01
049422 Singapore
Email: hello.snoozle@solidgrove.ai